Company News |

November 5th, 2020

COVID-19 update from bp Chargemaster

Throughout the on-going COVID-19 pandemic, we have enabled our customers to be able to still charge their vehicles across our network, whilst keeping to Government guidelines.

As we enter the second lockdown in the UK, please be assured that bp Chargemaster will continue to operate and work hard to keep EV drivers charging and on the road when essential.


Will you continue to install home chargers?

We are pleased to say that our expert team will continue to install Home chargers during the November lockdown and all booked appointments will aim to go ahead as planned.

The Government has confirmed that ‘tradespeople will be allowed to enter homes, provided they follow social distancing guidance’. Our dedicated team of electricians have been fully trained in social distancing protocol and will arrive at your property prepared with additional PPE (Personal Protection Equipment).

The safety and welfare of our employees and customers is our priority, and we ask that customers please keep their distance while the electrician is on site.


Can I still charge on your public charging network?

Our public charging networks will remain accessible to EV drivers who need to charge during the second lockdown, and will continue to be accessible with a Polar Plus RFID card, our PAYG app, guest payment via the Polar network website, as well as contactless payment where available.

Please be aware that some charging sites may have restricted access to their charge points during lockdown due to site closures; at hotels and restaurants for example. Please check our live map to see which chargers are available.

If you have any issues while charging, please feel free to contact our customer care team who will continue to operate 24/7 through our helpline, email and social media platforms. You can also use our online form to report any faulty charge points.

We would kindly ask that you take appropriate measures to protect yourself and others while using public charging points; observing social distancing, as well as sanitising your hands before and after using a charging point.


Will your EV Experience Centre in Milton Keynes remain open?

The decision has been made to temporarily close the Electric Vehicle Experience Centre (EVEC) in Milton Keynes, however we hope to reopen in December, depending on national and regional restrictions.

Find out more here.


Official charging partner with the leading electric vehicle manufacturers