We advise to follow the instructions on the screen of the charge point as sometimes these vary slightly depending on the unit.
Generally, you will first select the connector for your vehicle and plug it into the car. Then present your access card to the RFID reader and wait for authentication to be confirmed on the screen. Your cable will lock into place and the charge point will confirm initiation of charge.
To disconnect, simply present your access card to the reader again and the charge will end. Disconnect your cable and if relevant place it back into the holder on the charge point.
Sometimes, your vehicle may have a secondary locking system you will need to disengage before the cable will release. If your cable is still stuck, please call us on 0330 016 5126 and our customer care team will try to help.